FAQ for Bizagi AI solutions

Welcome to our FAQ document!

Here, you’ll find answers to common questions about Bizagi’s AI capabilities, including Bizagi Ask Ada and Bizagi AI Agents. Our goal is to show you how Bizagi AI solutions can boost process automation and decision-making, all while keeping your personal data secure and protecting your privacy.

What are Bizagi’s AI offerings?

Bizagi's AI solutions, including Ask Ada and AI Agents, are designed to enhance process automation and decision-making through advanced artificial intelligence. We aim to make these solutions easy to adopt in a secure way, while focusing on delivering business results with AI-driven end-to-end automation. These solutions can streamline workflows, improve operational efficiency, and provide intelligent insights by leveraging machine learning and natural language processing to automate tasks and support decision processes.

What are Bizagi’s principles for AI innovation?

Bizagi understands that AI systems can impact various aspects of compliance – not only for us but for our customers’ organizations – in areas such as security and privacy. Our “Bizagi Responsible AI Principles” outline how we address possible impacts of the use of AI and where Bizagi strengthens compliance with Responsible AI Principles, such as prioritizing ethical AI development, ensuring robust privacy protection, and promoting security and resilience.

What is Bizagi’s AI strategy?

Bizagi is always looking to the future and navigating by our three bearings of AI strategy:

• Focus on AI delivering business value: We prioritize AI solutions that drive agility and business value, similar to our approach with Ask Ada.

• Ensure AI governance, security, and privacy: We provide advanced, built-in governance for all AI stakeholders to ensure sensitive data remains private and secured.

• Explore AI innovations for further capabilities: We seek innovative ways to serve our users with cutting-edge technology.

What is Bizagi Ask Ada and how does it help organizations?

Bizagi Ask Ada is an AI functionality within Bizagi Apps that uses natural language processing (“NLP) to combine computational linguistics with statistical and machine learning models to understand and generate text and speech, thus, providing conversational analytics with actionable results. Results are trained on Bizagi’s data structure and only provide information authorized for each user’s function and domain. Enabled users may then deploy Bizagi Ask Ada within permitted domains to:

• Make better and faster decisions. Ask Ada unlocks the opportunity for organizations to use AI to make smarter decisions that increase efficiency, and boost revenue.

• Customize analyses or create self-service capabilities. Business users don’t need to send their data queries to IT as Ask Ada can deliver these directly in Bizagi Apps.

• Practice responsible AI use. Bizagi’s Experience Matrix allows AI functionality to be deployed in a meticulously controlled manner that is carefully designed to protect business data, and maintaining governance throughout the user’s organization.

Can Bizagi AI be used in regulated industries?

Yes, Bizagi AI is designed to comply with industry regulations and standards. We work closely with clients in regulated industries, such as healthcare, banking and finance, to ensure our solutions meet specific compliance requirements. Our commitment to data privacy, security, and ethical AI use supports our customers in maintaining regulatory compliance.

How can customers leverage Bizagi ASK ADA?

Bizagi customers can leverage out-of-the box connectors for both OpenAI and Microsoft Cognitive Services. These connectors enhance productivity by assisting with customer interactions and sentiment analysis. These connectors enable users to query their own application data, facilitating better decisions and faster progress by identifying key insights and readily taking relevant actions.

Ask Ada’s conversational analytics enables end users to unlock insights without necessarily sending requests to IT and Operations to pull data. If the user is authorized to access data sets already through Experience Matrix, then the user can prompt Ask Ada to pull data and present insights. Ask Ada will present users with the relevant actions to take based on persona and context, boosting business productivity.

Can Bizagi AI be integrated with other applications?

Yes, Bizagi offers integration connectors for popular AI services. We call these “AI Connectors”:

• Text and Document Analysis: Detect languages, sentiment, personally identifiable information (PII), entities, key phrases, and topics in unstructured documents and text with the following connectors:

  • Azure Cognitive Services Text Analytics (now part of Azure AI Services) Connector

  • Azure Cognitive Services Translator (now part of Azure AI Services) Connector

  • AWS Comprehend Connector

• Image Analysis: Analyze, read embedded text or labels, detect, compare and recognize objects, and categorize or tag a variety of images with:

  • Azure AI Vision (formerly Microsoft Computer Vision) Connector

  • AWS Rekognition Connector

• Generative AI capabilities: Create chat interactions, document generation, image generation, or text completion with:

  • OpenAI Connector

Can Bizagi AI Solutions make mistakes?

Yes. Bizagi strongly recommends that all outputs undergo human review before implementation. To the extent that any outputs are determined to be erroneous or manifest some gap in understanding, Bizagi welcomes user feedback in order to improve Bizagi AI Tools relevance and meaningful prompts or quality of outputs.

AI systems can sometimes misinterpret the context of information, leading to errors in categorization or processing, and Bizagi always recommends a human revision process whenever interacting with Bizagi AI Solutions.

Regarding AI Agents, we provide detail here on how to properly configure AI Agents, as the effectiveness of their responses depends on how you craft your prompts.

What are Bizagi AI Agents and how do they benefit organizations?

Bizagi AI Agents are specialized assistants powered by generative AI, designed to perform specific tasks within business processes. AI agents are built using natural language prompts and generative AI. Once AI Agents have been added to a business process, these can run within the process workflow to ingest information and perform actions. However, as explained in Bizagi’s Acceptable Use Policy, relevant laws including the EU AI Act require transparency and human review of outputs.

AI Agents enable users to create specialized functions that simplify their routine work and drive efficiencies across their business, thus boosting productivity and improving user experiences.

Users can create AI Agents using simple, text-based prompts, organize them in a centralized hub, and reuse them across different processes to optimize and scale operations efficiently.

How do AI Agents Operate within Bizagi’s platform?

AI Agents in Bizagi are designed to interact with users and systems to automate tasks, provide information, and enhance the overall user experience. They facilitate seamless integration across processes, helping organizations optimize workflows and strengthen their AI strategy.

Can AI Agents be customized for specific business needs? What Can They Be Used For?

Yes, AI Agents can be tailored to fit users’ specific business requirements. Users can configure their responses, integrate them with various data sources, and adjust their behavior to align with your company’s processes and goals. Bizagi AI Agents can perform tasks such as:

• Create: Generate personalized communications to enhance customer service and increase satisfaction.

• Categorize: Detect and apply categories to unstructured data to aid decision-making.

• Prioritize: Organize tasks and deadlines to focus resources on delivering high value work.

• Summarize: Extract key information from documents to boost productivity and enable better business decisions.

• Obfuscate: Identify and anonymize Personally Identifiable Information (PII) to ensure compliance with GDPR and other regulations

• Translate: Fill skills gaps and translate data into any language.

• Organize: Group. disparate data into logical categories for easier analysis.

• Analyze: Detect sentiment for more accurate reporting and targeted improvements.

How does Bizagi ensure its AI solutions comply to the requirements set forth by the European Union's AI Act?

Bizagi is committed to ensuring that our AI solutions are not only innovative but also compliant with the latest regulations and standards, including the European Union's AI Act, by implementing a robust compliance framework that integrates the AI Act’s guidelines into our development and operational processes. We continuously monitor regulatory updates and industry standards to maintain ongoing compliance.

How does Bizagi enable security and privacy within its AI Solutions?

Bizagi enables organizations to keep their data safe and secure using Azure Private OpenAI GPT Service, which operates in a private, isolated environment. This ensures that data and AI interactions are not exposed to the public, Internet, or other customers.

Cutomers’ prompts (inputs) and completions (outputs):

• are NOT available to other customers.

• are NOT available to OpenAI.

• are NOT used to improve OpenAI models.

• are NOT used to train, retrain, or improve Azure OpenAI Service foundation models.

• are NOT used to improve any Microsoft or 3rd party products or services without your permission or instruction.

• Your fine-tuned Azure OpenAI models are available exclusively for your use.

For more detailed information on how Azure OpenAI Service handles data protection, please refer to this link

Additionally, Bizagi maintains a secure infrastructure that is aligned with leading information security standards and frameworks to comply with the latest industry requirements for data security and privacy.

Who does Bizagi engage with contractually for the GPT 3.5 service?

Bizagi engages contractually with Microsoft using the private services of OpenAI GPT, which operates in a private, isolated environment. This ensures that data and AI interactions are not exposed to the public, Internet, or other customers.

Do Bizagi AI tools comply with data protection regulations?

Yes, Bizagi AI Tools and Azure OpenAI comply with major data protection regulations such as GDPR and other relevant privacy laws. We prioritize your data privacy and adhere to stringent guidelines to ensure compliance.

You can also visit our Trust Center, to find more information about how Bizagi is built for enterprise security, standards and scalability, ensuring that your process applications meet your needs and the stringent requirements of global regulators.